Leadership & management development
A successful manager displays skills and attributes that motivate and engage their staff by:
- communicating openly
- establishing rapport
- responding appropriately
- explaining clearly
- listening actively
- questioning appropriately
- giving appropriate feedback
- displaying empathy and sensitivity
- respecting an employee’s preferred learning style
- showing patience
- displaying a sense of humour
- being assertive but not aggressive
- being firm but not domineering
- managing their own and others’ emotions
- being a motivator
- acting as an excellent role model
- demonstrating their knowledge
- demonstrating genuine self-belief and confidence
- encouraging growth in their staff and organisation
Leadership and management development, as presented by Jackie, can be in the form of a one-day ‘overview’ workshop or as a six-week course where the participants hone their skills and benefit from one-to-one meetings with Jackie as well as unlimited telephone calls and e mails as a form of support on the journey from a good manager to a truly inspirational one.
In her management roles, Jackie was recognised as being someone with the ability to motivate and ‘grow’ her staff – just as an acorn can grow into a massive oak tree.
As a teacher, she reveals her secrets for being truly confident and fully engaging your staff.